How To Order

All orders to STLDistribution.co.uk will be charged to your trade account with STL Distribution and will be subject to the terms and conditions of supply. If you already know what you want to buy, the easiest way to order is by using the Quick Order function. Type in either a product code or ISBN. Enter the quantity in the box and click “add to cart”. This will add the corresponding item into your shopping cart. You can do this as many times as you wish.

Once you have added items into your basket, click on your basket at the top right of the site this takes you to your order basket page. From here you can amend/remove items in your basket. To proceed to order the items click on checkout, this will take you to the “confirm order page” from here you can add an order reference if you wish and confirm your delivery details. Once you are happy click on confirm order to order these items.

Terms & Conditions

The following terms of Sale and Supply shall apply to each order for the supply of Goods unless otherwise agreed in writing. Acceptance of Customers orders shall be subject to these terms and conditions and cannot be altered by the Customer’s terms of purchase.

1. COPYRIGHT
All Goods distributed by the Company are subject to copyright, as stated on each item and such copyrights cannot be assigned without the prior written permission of the Publisher or the relevant copyright owner. STL Distribution as a trading name of John Ritchie Ltd. grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of STL Distribution or John Ritchie Ltd. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

2. PUBLICATION DATES
Products must not be displayed or sold to the general public before the Publisher’s advised Publication Date. The invoice documentation shows the advised Publication Date when books are supplied before the Publication Date.

3. CARRIAGE AND SHIPPING
Currently our main UK parcel carrier is FedEx.

Customers within the UK and Eire:

The carriage charge for a standard next working day delivery is unchanged:

There is FREE carriage on all orders over £75 trade value excluding VAT, when delivered on a standard next working day service.

Orders of less than £75 trade value excluding VAT will incur a carriage charge of £3.95 plus VAT.

Express deliveries can be arranged through our Customer Service department and are now charged as follows:

Collections for the return of goods to Carlisle must be arranged through our Customer Service department and are charged at £4.50 plus VAT.

Carriage charges for all customers outside of the UK and Eire, but within the European Union:

Orders with a trade value of less than £150 will be charged £9.50 (plus VAT where applicable).

Orders with a trade value of more than £150 will be charged £5.50 (plus VAT where applicable).

For all customers outside of the European Union:

Accounts will be charged postage and packaging on all orders at cost. Advice on shipping/airfreight routes is available upon request.

4. RETURNS
All goods are supplied on a firm sale basis unless a prior agreement has been made with STL Distribution Customer Services. Please telephone our Serviceline (0845 705 6568) for a returns number for UK accounts. European and International accounts should contact our European ( 44 1228 611739) and International ( 44 1228 611789) desks respectively.

Claims for credit or returns will not be considered unless the relevant invoice number is quoted. Approved returns due to damaged stock or our processing error will be given full credit, providing the invoice number is supplied. Approved returns due to other reasons will be subject to handling charge of 10% of the invoice value. They must be clean, free of booksellers' marks or labels, and in the sole opinion of the Company, in a condition fit to be re-sold. They must also be on the current STL Distribution stock list at the current price. Items received which do not meet this criteria will not be credited to the Customer and will be held at STL for 14 days after the Customer has been advised credit cannot be given. If requested they will be returned to the Customer with a 10% handling charge based on the invoice value of the Goods returned plus the cost of carriage. Damaged goods not claimed by the Customer within 14 days of receipt of the credit note by the Customer will be disposed of by STL Distribution. Unauthorised returns will be returned to the Customer.

5. CANCELLATION
Cancellation of an order by the Customer cannot be accepted or goods returned for credit unless previously agreed to in writing by the Company. Where such cancellation is agreed the Company reserves the right to charge the Customer with the amount of any losses or expenses incurred or material used and a reasonable allowance for overhead charges and loss of profits.

6. CLAIMS
Claims for any damages or shortages must be notified to the Carriers and the Consignors within three days of the receipt of Goods, with a copy sent to the Company within the same period. Written notice of claims for non-delivery must be given to the Company within 14 days of the invoice date or in the case of non- delivery of invoice within 21 days of the date of the original order. On no account will claims be considered if notified outside this period. Title pages or authorised returns of stock for credit/replacement must be received back at STL Distribution within 30 days of the notice of damage or loss being given.

7. PRICES
The Customer acknowledges that the Publisher and the Company has the right to change prices without notice. Goods will be invoiced based on the price in force at the time of raising the invoice. Any special request by the Customer for Goods to be delivered by any means other than our normal arrangements shall be subject to an additional charge to cover the extra cost, plus VAT.

8. DISCOUNTS
Full trade discounts will be given to all Customers who can establish that they qualify as retail outlets. Where the Company is acting as Distributor for a Publisher goods will be invoiced at the discount rate agreed by the Publisher with the Customer.

9. PAYMENTS

9.1
UK and European Union Customers - Payment from retailers in the UK and the European Union is required within 30 days net of the invoice date. VAT will be charged on UK and European Union accounts at the current rate applicable. (In general VAT is charged on stickers, gifts, cassettes, compact discs, videos and other non-book items.) STL reserves the right to make a charge at 4% above their bankers’ base rate on amounts overdue.

9.2
International Customers - Payment from retailers in non-E. U. Europe, Middle East and North America is required within 60 days net of the invoice date; 90 days for the rest of the world. STL Distribution reserves the right to make a charge at 4% above their bankers’ base rate on amounts overdue.

9.3
All costs incurred in recovering overdue debts, including legal expenses, will be payable by the Customer.

9.4
The Company reserves the right to terminate this agreement and/or withhold further supplies in the event of amounts payable being overdue, breach of any of these Terms and Conditions of Supply or any other reason which at the discretion of the Company warrants such action.

10. RETENTION OF PROPERTY

10.1
The Goods shall be at the Customer’s risk as from delivery.

10.2
In spite of delivery having been made property in the Goods shall not pass from the Company until the Customer shall have paid the Price plus VAT in full and no other sums whatsoever shall be due from the Customer to the Company.

10.3
Until property in the Goods passes to the Customer in accordance with clause 10.2 the Customer shall hold the Goods and each of them on a fiduciary basis as bailee for the Company. The Customer shall store the Goods (at no costs to the Company) separately from all other goods in its possession and marked in such a way that they are clearly identified as the Company’s property.

10.4
Notwithstanding that the Goods (or any of them) remain the property of the Company the Customer may sell or use the Goods in the ordinary course of the Customer’s business at full market value for the account of the Company. Any such sale or dealing shall be a sale or use of the Company’s property by the Customer on the Customer’s own behalf and the Customer shall deal as a principal when making such sales or dealings. Until property in the Goods passes from the Company the entire proceeds of sale or otherwise of the Goods shall be held in trust for the Company and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identifies as the Company’s money.

10.5
The Company shall be entitled to recover the Price (plus VAT) notwithstanding that property in any of the Goods has not passed from the Company.

10.6
Until such time as property in the Goods passes from the Company the Customer shall upon request deliver up such of the Goods as have not ceased to be in existence or resold to the Company. If the Customer fails to do so the Company may enter upon any premises owned occupied or controlled by the Customer where the Goods are situated and repossess the Goods. On the making of such request the rights of the Customer under clause 10.4 shall cease.

10.7
The Customer shall not pledge or in any way charge by way of security for any indebtedness any of the Goods which are the property of the Company. Without prejudice to the other rights of the Company, if the Customer does so all sums whatever owing by the Customer to the Company shall forthwith become due and payable.

10.8
The Customer shall insure and keep insured the Goods to the full Price against all risks to the reasonable satisfaction of the Company until the date that property in the Goods passes from the Company, and shall whenever requested by the Company produce a copy of the policy of insurance. Without prejudice to the other rights of the Company, if the Customer fails to do so all sums whatever owing by the Customer to the Company shall forthwith become due and payable.

10.9
The Customer shall promptly deliver the prescribed particulars of this contract to the Register in accordance with the Companies Act 1985 Part X11 as amended. Without prejudice to the other rights of the Company, if the Customer fails to do so all sums whatever owing by the Customer to the Company shall forthwith become due and payable.

11. DDU - Delivered Duty Unpaid (named destination place)
This term means that the seller delivers the goods to the buyer to the named place of destination in the contract of sale. The goods are not cleared for import or unloaded from any form of transport at the place of destination. The buyer is responsible for the costs and risks for the unloading, duty and any subsequent delivery beyond the place of destination. However, if the buyer wishes the seller to bear cost and risks associated with the import clearance, duty, unloading and subsequent delivery beyond the place of destination, then this all needs to be explicitly agreed upon in the contract of sale.

12. RIGHTS
Where a publisher specifies areas into which goods may not be sold then the company will endeavour to observe these restrictions. It is the responsibility of the customer to ensure that any purchases from the company do not infringe the publishers’ restrictions.

13. COMPANY’S LIABILITY
The Company will not be liable for any loss of whatsoever nature occurring to the Customer arising from non-delivery, delayed delivery, damage to or loss of the Goods owing to any act or omission by the Publisher or any other cause not within the Company’s control including, without limitation, fire, flood, accident, strikes, riots, war, lock-outs, trade disputes, acts or restraints of government.

The Customer acknowledges that where the Company acts only as distributor for the Publisher the Company makes no warranty, express or implied, as to the literary content and/or marketability of the Goods.

14. RIDER

14.1
This Agreement shall terminate forthwith if an Order is made or any effective Resolution is passed for the winding-up of the Company or the Customer or either of the foregoing is unable to pay its debts within the meaning of Section 518 of the Companies Act 1985, or it makes a composition with creditors.

14.2
The Company may terminate this Agreement on one month’s written notice to the Customer at any time.

14.3
The termination of this Agreement shall not affect any rights or obligations of the parties pursuant hereto arising prior to such termination.

15. LAW
This contract shall be governed by and construed in accordance with the Laws of England.

DEFINITIONS
‘The Company’ means John Ritchie Ltd trading as STL Distribution.
‘Customer’ is a person contracting with the Company for the supply of the Goods of the Company either as principal or as agent for a Publisher under a contract for the purchase of the Goods.

‘Customer’ is a person contracting with the Company for the supply of the Goods of the Company either as principal or as agent for a Publisher under a contract for the purchase of the Goods.

‘Publisher’ is the publisher or Supplier of the Goods.

‘Goods’ means the items which the Company offers for sale including but not limited to books, printed sheets, printed cards, magazines, magnetic tapes, computer tapes, records, compact discs, selling aids and gift items.

‘Publication Date’ is the date which the Publisher sets as the first day the product may be sold to the general public.

Delivery Information

Customers within the UK and Eire:

The carriage charge for a standard next working day delivery is unchanged:

There is FREE carriage on all orders over £75 trade value excluding VAT, when delivered on a standard next working day service.

Orders of less than £75 trade value excluding VAT will incur a carriage charge of £3.95 plus VAT.

Express deliveries can be arranged through our Customer Service department and are now charged as follows:

Collections for the return of goods to Carlisle must be arranged through our Customer Service department and are charged at £4.50 plus VAT.

Carriage charges for all customers outside of the UK and Eire, but within the European Union:

Orders with a trade value of less than £150 will be charged £9.50 (plus VAT where applicable).

Orders with a trade value of more than £150 will be charged £5.50 (plus VAT where applicable).

For all customers outside of the European Union:

Accounts will be charged postage and packaging on all orders at cost. Advice on shipping/airfreight routes is available upon request.

Privacy Policy

We are committed to protecting your privacy. The information collected about you will help us to process orders and to provide a more personalised shopping experience to you. Please read on for more detail about our privacy policy.

What information do we collect? How do we use it?

• When you order, we need to know your name, trade account details, e-mail address and delivery address. This allows us to process and fulfil your orders and to notify you of your order status.
• We also ask for your telephone number and email address which will enable us to contact you urgently if there is a problem with your order. To help our carrier to deliver your order, your telephone number is printed on the address label of your orders.
• From time to time, to enable us to provide the service level that you expect from STL Distribution, we will ask you to confirm your customer account details to ensure that our database records are up to date.
• We personalise your shopping experience by using your purchases to shape our recommendations about the books, CDs, cassettes, software, gifts and videos/DVDs that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
• We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new website services and special offers we think you'll find valuable. If you would rather not receive this information, please send an e-mail to email.exchange@stl.org (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.)

How does STL Distribution protect customer information?

• As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information that you provide, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Will STL Distribution disclose the information it collects to outside parties?

• STL Distribution does not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an e-mail message to email.exchange@stl.org  (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.)
• Also, we may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

What is the email policy of STL Distribution?

• When you place an order, you will receive an email confirming receipt of your order. You will also receive an email confirming the purchase number of your order. Please keep this number safe in the unlikely event that you may need to contact us if the parcel has been delayed/lost or damaged. When you order has been invoiced, you will receive another email to notify you that your order is about to shipped.
• As a user of www.stldistribution.co.uk, you may occasionally receive emails advising you of special offers or notices that may interest you. We hope that you will enjoy receiving these emails. However, if you would prefer not to receive any such emails, please let us know by sending an email to email.exchange@stl.org 
• You can also be removed from our email list by writing to us at:

STL Distribution Customer Services,

PO Box 300,

Kingstown Broadway,

Carlisle,

Cumbria

CA3 OQS.

What about cookies?

• Cookies are used by most major sites on the internet. Cookies are small bits of information that are stored by your internet browser on your computer's hard drive to enable your next visit to www.stldistribution.co.uk to be personalised and more enjoyable. For example, cookies save you from entering the same data every time you want to place an order.
• Cookies placed by www.stldistribution.co.uk do not contain any personally identifying information.
• Most Web browsers automatically accept cookies by default, but you can usually turn this off.

What about links to other internet sites?

www.stldistribution.co.uk may be linked to internet sites that are not operated by STL Distribution. STL Distribution are not responsible for the content or privacy practices of these sites. Visitors to these sites should refer to the separate privacy policies and practices of these sites.

In Summary

• We are committed to protecting your privacy.
• We use the information we collect on the site to make shopping at www.stldistribution.co.uk possible and to enhance your overall shopping experience.
• We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an e-mail message to email.exchange@stl.org
• .

Your Consent

• By using our web site, you consent to the collection and use of this information by STL Distribution. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
• By submitting your order, you consent to this transfer. Your personal information may also be used by us and our affiliates to occasionally notify you about important functionality changes to our Web site, new www.stldistribution.co.uk services and special offers we think you'll find valuable.

Copyright