RETURNS
All goods are supplied on a firm sale basis unless a prior agreement has been made with STL Customer Services. Please telephone our Serviceline (0845 705 6568) for a returns number for UK accounts. European and International accounts should contact our European ( 44 1228 611739) and International ( 44 1228 611789) desks respectively.
Claims for credit or returns will not be considered unless the relevant invoice number is quoted. Approved returns due to damaged stock or our processing error will be given full credit, providing the invoice number is supplied. Approved returns due to other reasons will be subject to handling charge of 10% of the invoice value. They must be clean, free of booksellers' marks or labels, and in the sole opinion of the Company, in a condition fit to be re-sold. They must also be on the current STL stock list at the current price. Items received which do not meet this criteria will not be credited to the Customer and will be held at STL for 14 days after the Customer has been advised credit cannot be given. If requested they will be returned to the Customer with a 10% handling charge based on the invoice value of the Goods returned plus the cost of carriage. Damaged goods not claimed by the Customer within 14 days of receipt of the credit note by the Customer will be disposed of by STL. Unauthorised returns will be returned to the Customer.
All goods are supplied on a firm sale basis unless a prior agreement has been made with STL Customer Services. Please telephone our Serviceline (0845 705 6568) for a returns number for UK accounts. European and International accounts should contact our European ( 44 1228 611739) and International ( 44 1228 611789) desks respectively.
Claims for credit or returns will not be considered unless the relevant invoice number is quoted. Approved returns due to damaged stock or our processing error will be given full credit, providing the invoice number is supplied. Approved returns due to other reasons will be subject to handling charge of 10% of the invoice value. They must be clean, free of booksellers' marks or labels, and in the sole opinion of the Company, in a condition fit to be re-sold. They must also be on the current STL stock list at the current price. Items received which do not meet this criteria will not be credited to the Customer and will be held at STL for 14 days after the Customer has been advised credit cannot be given. If requested they will be returned to the Customer with a 10% handling charge based on the invoice value of the Goods returned plus the cost of carriage. Damaged goods not claimed by the Customer within 14 days of receipt of the credit note by the Customer will be disposed of by STL. Unauthorised returns will be returned to the Customer.
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